Information you provide
We may collect your name, email address, phone number, preferred contact method, service ZIP code, property type, project or service details, equipment information, referral source, and messages you choose to send.
If you later schedule work, we may also collect the service address, appointment information, payment records, visit notes, equipment documentation, and authorized contact details.
How information is used
We use this information to review requests, confirm service fit, communicate with you, schedule and provide work, prepare findings or proposals, maintain service records, improve the website, protect Stonehall and its clients, and meet applicable legal obligations.
Credentials and sensitive property information
Do not submit passwords, alarm codes, Wi-Fi keys, account credentials, or links to camera footage through the website.
When access is needed during an authorized visit, Stonehall will ask you to enter credentials yourself whenever practical or use temporary access that can be removed afterward. Information about property systems is handled only for the authorized service purpose.
Website data
The website may collect basic technical information such as browser type, device type, approximate region, referring page, pages viewed, and interactions with forms or navigation. Stonehall uses this information to understand website performance and improve the experience.
Stonehall does not use submitted service descriptions, contact information, credentials, equipment identifiers, or camera-related information as analytics event content.
Sharing
Stonehall does not sell personal information. Information may be shared with service providers that operate the website, communications, scheduling, payments, or records; with professionals involved in work you authorize; when required by law; or when necessary to protect people, property, and Stonehall’s rights.
Retention and security
Information is retained only as long as reasonably necessary for the purposes described above, including service history, business records, dispute prevention, and legal obligations. Stonehall uses reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
Your choices
You may ask Stonehall to correct or delete information you submitted, subject to records Stonehall must retain for legitimate business or legal reasons. You may also opt out of nonessential marketing communications at any time. Service-related messages may still be sent while a request or appointment is active.
Contact
Questions or requests about privacy may be sent to Stonehall using the Stonehall contact page.